Software shaped to a process no product supports
- Situation
- An operational process is genuinely unusual, and every evaluated platform requires the business to abandon the part that makes it work.
- Approach
- A purpose-built application models the process as it actually runs, with AI handling the judgement-heavy steps and staff handling the rest.
- What changes
- The workflow stops being a workaround inside someone else's product, and the roadmap for changing it belongs to the business.












